General help questions

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Here are answers to some general questions about the eCSSS nursing service mobile app.

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Can I change my username or password?

Please contact your Agency Supervisor who will work with DOE to modify your login credentials.

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What are tool tips?

Tool tips appear when you hover over certain fields and provide helpful hints to complete those fields.

Tool tip example

Tool tips can be turned on or off from the User Preferences menu. Note that tool tips may not appear on some mobile devices.

User preferences window

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How do I add a shortcut to my mobile device’s home page?

To save time, you can add a shortcut on your mobile device so that you don’t have to enter the web address every time you need to log in.

For iPhones and other iOS mobile devices

  1. Open an internet browser, such as Safari or Chrome, and go to nursing.ecsssonline.k12.hi.us
  2. Tap the share icon, then tap Add to Home Screen.
  3. On the Add to Home Screen screen, tap Add.
  4. Go to your home screen to view and move the shortcut icon.

For Android devices

  1. Open an internet browser, such as Chrome, and go to nursing.ecsssonline.k12.hi.us
  2. Tap the ellipses, then tap Add to Home screen.
  3. On the Add to Home screen window, enter a title for the shortcut (optional), then tap Add.
  4. Either touch & hold the icon to manually place the shortcut on your Home screen or tap Add Automatically.

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